Return Policy

At Banks Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange. Purchases have a 10-day return for cash and after 10-days only a store credit will be given.

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: Banks Jewelers
Banks Jewelers
605 East Main Street
Burnsville, NC 28714
(828) 682-3414

Return Conditions

You have 10 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns. Box and paperwork must be included. 

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

DIAMOND UPGRADE POLICY

Any solitaire diamond, diamond solitaire earrings or diamond solitaire pendants purchased from Banks Jewelers may be traded in for credit for the original purchase price, at any time, upon meeting the following conditions:

1.       The diamond must be in the same condition as at the time of purchase and be accompanied by any reports and/or certificates.

2.       The new diamond selection must be one and a half more than the price of the original diamond.

Your satisfaction is of great importance to us, and your referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends.  Otherwise, please let us know how we can serve you better.

 

Sale Items or Estate Case Pieces Sale

Sale items or Estate Case Jewelry are sold in a “as is” condition and not covered under traditional Banks Jewelers warranty.

Ethically sourced and Conflict free

All diamonds purchased from Banks Jewelers are both ethically sourced (fair humanitarian mining practices when it comes to wages and conditions when sourcing for raw diamonds) AND conflict free (mined in an area which are free from any kind of terrorism or terror-related areas).